see more about our community masks

5 Questions to Ask a Team Dealer Before Placing That Order for Athletic Apparel

October 29, 2013

Ordering through a team dealerThe process of choosing a team dealer can be taxing for athletic directors. They have to weigh the concerns of administrators, coaches, players, and even parents, while also being mindful of budgetary constraints. Moreover, athletic directors need to be sure that they have chosen a reliable, high-quality team dealer that can deliver what they promise.

Here are five questions you should always ask any dealer you are considering before placing an order.

5 Essential Questions to Ask Your Team Dealer

1. What are other people saying?

The world of customer and client reviews can be difficult to navigate and interpret. People generally don’t choose to post a comment about a company unless they have an extremely positive or negative experience, creating a virtual game of tug of war in which the reader is pulled from both ends of the reaction spectrum and is left with an ambiguous perception of the company. Even if all of the comments have the same tone, a small sample size of opinions can be misleading. However, this doesn’t mean that testimonials and reviews should be ignored altogether. Combing through review threads can lead to trend identification, or the detection of specific information about a company that appears in a number of reviews regardless of the tone of the comments. For example, athletic directors should be looking for comments that address a team dealer’s ability to meet deadlines and complete orders accurately. If there are consistent opinions about these two areas, you can be confident you're making a good decision.

2. What sort of volume do they work in? (Volume = potential pricing discounts)

One of the main benefits of using a team dealer is receiving discounts on future purchases. Team dealers that don’t offer discounts for certain purchase commitment levels should be avoided. The best team dealers have large on-hand inventories and can turn large orders around fast and pass on their own volume discounts to schools.

3. How big is the company? What’s the scope of customer services?

The term “team dealer” is frequently thrown around these days and thus has a rather loose definition. Some “team dealers” are nothing more than corner-store sportswear retailers, while others are a full-service company with everything under one roof. This includes inventory, decorating services, customer service staff, and an operations team. These large-scale team dealers are often able to offer a superior service experience since they can track your order through every step of the process in-house.

4. How do they ensure accuracy?

Though their budgets ultimately guide their decisions, athletic directors need to ensure that they are receiving high-quality apparel for their teams. Consequently, they should always ask team dealers if they have a quality “checker” on staff to ensure that names, numbers, and sizes are correct. The design of jerseys and other gear should also be checked.  No one wants a misspelled jersey when it's time for the big game.  If there is no established checking procedure in place, avoid at all costs.

5. When things go wrong, how quickly can they be fixed?

All team dealers make mistakes, but the best ones are able to correct them before there is a real issue. A no-questions-asked return policy should be a part of any team dealer’s package. Expedited shipping? That should be in there too.

By asking these questions and doing your research, you should be confident you are picking a quality team dealer and not wasting school funds on a mistake.  For more information on what to look for in a team dealer, download our free guide below.

 

How To Choose A Team Dealer

Ready to jump in?

SquadLocker helps simplify custom team gear, uniforms, and spirit-wear for schools, leagues, companies, & more so you can skip the headaches and fundraise faster.

Get Started
SquadLocker
SquadLocker

More from the Squad Blog

How to Be a Hit with Your New Team

How to Be a Hit with Your New Team

Every year, returning to play as school gets underway again is exciting. Especially this year. You’ve been separated from teammates, at least in an up-close physical sense, and the rules relating...

Read More
Team Fundraising the Hands-Free Way

Team Fundraising the Hands-Free Way

What a relief to know that teams from the pros to youth sports will be back in action soon – even if play does look a bit different thanks to COVID-19 precautions. But here’s the thing. Your team...

Read More
Taking Your Logo from Poor to Score!

Taking Your Logo from Poor to Score!

Decorated uniforms and spirit wear are a sign that you mean business when it comes to team sports. You’re playing to win, and cheering on your players. You love your team, whatever the age or...

Read More
Athletes. Listen Up! Academics Are Important.

Athletes. Listen Up! Academics Are Important.

This is a guest post written by Zack McGee of Grant-Tutoring.com.  You can follow @GrantTutoring on Facebook, Instagram, and Twitter. Millions of kids across the United States dream of becoming a...

Read More
See More Posts