RETURN POLICY

All items are made to order. For that reason items that have been decorated with a logo, name or number are not eligible for a return or exchange unless the item is part of our Hassle-Free Guarantee program, or it is determined that your order is not 100% free from defects in materials and decoration.

Hassle-Free Guarantee

Hassle-Free Guarantee apparel is identified in our storebuilder, and in your custom gear store.

Hassle-Free Guarantee items allow consumers to return select items for any reason, no questions asked.

Returns on Hassle-Free Guarantee items must be activated within 7 days of arrival at the shipping address associated with the order on record.

Maximum of 5 items per shipping address, per year.

 

Standard Item Returns

Non-decorated items in new condition can be returned for an exchange or refund within 30 days of receipt.

To review if your item is customized or not, please refer to the Customized vs Personalized page

To confirm if your order is eligible for a return or exchange, please contact SquadLocker’s Customer Experience Team with your order number handy.

Chat: click on the blue “Help” bubble in the bottom right corner

Email: support@squadlocker.com

Telephone: 1-888-885-6253 Monday- Friday 8:30 am- 5:30 pm (EST)

 

How do I return my order purchased on a SquadLocker® Team Gear Store?

After confirming that your order is eligible for a return/exchange, please contact our Customer Experience Team and they can send you a prepaid label to return the order to us via Fed Ex. Upon receipt, the Customer Experience Team will review your ticket and handle the return/exchange as outlined above, or as discussed with our Customer Experience Team.

Any decorated item(s) returned without prior approval will not be accepted. The item(s) will be donated to a charity of our choice and a refund will not be credited to your account.

 

Where do I send my Returns?

Send your approved returns to:

SquadLocker
240 Bald Hill Road
Warwick, RI 02886