All items are made to order. For that reason items that have been decorated with a logo, name or number are not eligible for a return or exchange unless the item is part of our Hassle-Free Guarantee program, or it is determined that your order is not 100% free from defects in materials and decoration.
Hassle-Free Guarantee apparel is identified in our storebuilder, and in your custom gear store.
Hassle-Free Guarantee items allow consumers to return select items for any reason for replacement of an equal or lesser value item, no questions asked.
Returns on Hassle-Free Guarantee items must be activated within 7 days of arrival at the shipping address associated with the order on record.
Maximum of 5 items per shipping address, per year.
Non-decorated items in new condition can be returned for an exchange or refund within 30 days of receipt.*
To review if your item is customized or not, please refer to the Customized vs Personalized page
*Undecorated items sold in the SquadLocker Outlet Store are not eligible for return or exchange.
To confirm if your order is eligible for a return or exchange, please contact SquadLocker’s Customer Experience Team with your order number handy.
Chat: click on the blue “Help” bubble in the bottom right corner
Telephone: 1-888-885-6253 Monday- Friday 8:30 am- 5:30 pm (EST)
After confirming that your order is eligible for a return/exchange, please contact our Customer Experience Team and they can send you a prepaid label to return the order to us via Fed Ex. Upon receipt, the Customer Experience Team will review your ticket and handle the return/exchange as outlined above, or as discussed with our Customer Experience Team.
Any decorated item(s) returned without prior approval will not be accepted. The item(s) will be donated to a charity of our choice and a refund will not be credited to your account.
Send your approved returns to:
240 Bald Hill Road
Warwick, RI 02886